This Return & Refund Policy applies to eligible purchases made directly through vixqelar.com.

Customers may request a standard return within 30 calendar days after receiving their order, provided the returned products meet the eligibility conditions described below.

We also assist customers with damaged, defective, incorrect, or missing items.

Nothing in this policy limits consumer rights provided by applicable law.

To qualify for a standard change-of-mind return, the following conditions apply:

• The return request must be submitted within 30 calendar days after delivery.
• The item must be unused and in its original condition.
• The product must not have been damaged, altered, or misused after delivery.
• Original packaging, instructions, accessories, and included components should be returned where available.
• Proof of purchase or a valid order number must be provided.

These standard return conditions do not override applicable rights concerning defective or incorrectly supplied goods.

The return period begins on the date the order is delivered to the designated delivery address.

Return requests submitted after the 30-day period may not qualify for a standard change-of-mind return.

Claims involving defective goods remain subject to applicable consumer protection laws.

To begin a return, contact our customer support team at service@vixqelar.com.

1. Provide your order number and the product name.
2. Explain the reason for requesting the return.
3. Include photographs if the product is damaged, defective, or incorrect.
4. Wait for our team to provide return authorization and shipping instructions.
5. Securely package the product and send it to the designated return address.

Please do not ship merchandise before receiving return instructions.

Our registered business address is not automatically the return warehouse address. The correct return destination will be provided by customer support.

Products returned for a change of mind should be unused, clean, and in their original condition.

Please include original packaging, instructions, accessories, and essential components where available.

Products that show significant use, customer-caused damage, unauthorized alterations, or missing essential components may not qualify for a standard change-of-mind refund.

Items that arrived damaged, defective, or incorrect are handled under the relevant sections of this policy.

If an item arrives damaged or defective, please contact our customer support team as soon as possible after delivery.

Provide your order number, a description of the problem, and clear photographs of the product and packaging where possible.

If the product must be returned because of a confirmed defect or delivery damage, we will cover reasonable return shipping costs or provide a prepaid return label.

If you receive the wrong product, an incorrect quantity, or an incomplete order, please contact our support team.

Include your order number, details of the discrepancy, and photographs of the received items where possible.

For confirmed fulfillment errors, we will arrange delivery of the correct or missing items at no additional cost, or provide an appropriate refund.

If an incorrectly supplied item must be returned, we will cover reasonable return shipping costs or provide a prepaid return label.

Change-of-mind returns: The customer is responsible for return shipping costs unless applicable law requires otherwise.

Damaged or defective items: We cover reasonable return shipping costs when a return is required for a confirmed defect or delivery damage.

Incorrectly supplied items: We cover reasonable return shipping costs when the issue results from our fulfillment error.

Customers arranging their own returns are encouraged to use a tracked shipping service.

Please obtain the correct return address and instructions from customer support before shipping.

After the returned product arrives at the designated return facility, our team will inspect the item and review its return eligibility.

We aim to complete the inspection within 5 business days after receiving the returned goods.

We will notify you whether the refund has been approved or declined.

If additional information is required, our support team will contact you.

Approved refunds are normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the funds appear in your account.

For standard change-of-mind returns, refunds generally cover the eligible returned product amount.

Original delivery charges will be refunded when required by applicable law.

For confirmed damaged, defective, or incorrectly supplied items, applicable shipping reimbursements will be included where required by this policy or applicable law.

If your approved refund has not appeared after your payment provider's normal processing period, please contact customer support with your order number.

If you would like to exchange an eligible office product, please contact our support team within the applicable return period.

Exchanges are subject to product availability and return eligibility.

For confirmed defects or fulfillment errors, an appropriate replacement may be arranged at no additional cost.

For preference-based exchanges, any applicable shipping costs will be explained before processing.

If you need to cancel an order, please contact customer support as soon as possible.

We will check whether the order can still be canceled before fulfillment or dispatch.

Orders that have already entered the shipping process may no longer be eligible for cancellation.

Once the order has been delivered, eligible products may be returned under the conditions described in this policy.

For assistance with returns, refunds, exchanges, damaged products, incorrect orders, or cancellations, please contact our customer support team.

Email: service@vixqelar.com

Phone: +864000228888

Business Hours: 8:00 AM - 10:00 PM Daily

Please include your order number and a brief description of your inquiry so our team can assist you efficiently.